Speaking

Coach Kathy Gillen has been speaking, training and coaching organizations -- from entrepreneurs to Fortune 50 corporations -- for over 20 years. Kathy's award-winning style motivates, informs, and inspires audiences as she helps your leadership team with Win-Win Leadership Principles to think strategically and reach peak performance.

All topics are customized to the needs of your organization. We recommend programs from the "Let the Games Begin" Series:

Take Your Business To The Winners' Circle
Only Peak Performers Make The Playoffs
Games People Play--the Art of Communication
The Triple Crown of Customer Service
Dynamic Communication -- How Behavior Rules
Win-Win Negotiation -- Bring the Power of Creativity to Work
Accountability, Leadership, and Loyalty

Whether you need a keynote, breakout session, or executive workshop, we bring these programs to you in two ways:

• In person at your event, conference, meeting, or in-house training or
• Virtually, through cost-effective TeleForums and Webinars

She has spoken at conventions, both national and international, on topics such as Win-Win Leadership and Negotiation, The Triple Crown of Customer Service, Sales Dynamics, and Peak Performance.

"I attended Kathy Gillen's Management Seminar, and feel I received a "leg-up" on our competitors, and that I can use this information with my employees, clients, and in my personal life. I strongly recommend this and other seminars. Kathy can connect to her audience almost instantly!"
-- Kris F., VP Food Service Company

Kathy specializes in distance learning, utilizing a "state-of-the-art" teleconference line, which enables people from all over the world to gain skills, focus and information in our fast changing world.

Programs

Take Your Business To The Winners' Circle

• How can you increase your productivity and reduce your stress... at the same time?
• How do you get your team to help you solve complex situations?
• How do you deal with increased competition?
• How do you use strategic thinking to decrease expenses, without cutting crucial services and alienating your employees?
• How can you challenge assumptions and become a "Get it Done!" leader?

Only Peak Performers Make The Playoffs

An inspired team can create amazing results while an unmotivated employee can hurt your overall team performance. Have you ever wondered what you can do to consistently get the very best performance from your employees? Do you know how to inspire peak performance? Do you know the secret to providing the kind of feedback that will be well received by employees and integrated into their work habits?

You will hear strategic and specific techniques for providing employees with constructive feedback and coaching that will help them to improve performance, and perform consistently at a high level.

Games People Play--the Art of Communication

You influence others, whether you mean to or not. When you talk to a co-worker, train an employee, or try to connect with a customer, communication is a part of life. This high energy, motivational program takes the worry out of influence with tips and ideas of how to effortlessly connect with other people.

The Triple Crown of Customer Service

• What if your customers are so pleased with your service that they tell all their friends?
• What if your service is so exceptional that it becomes your brand?
• What if your team is loyal and turnover is almost non-existent?

These are only some of the benefits of a company who utilizes a Win-Win Customer Service Culture. This program is unique on many levels. It doesn't rehash outdated concepts or motivational "rah-rah". You'll get fresh ideas and impactful communication concepts that help you build your business and create a "buzz." It has built-in accountability that creates consistent results, year after year.

"I thought (Kathy's presentation) had great information. She had great energy and a clear point of view.  I thought the tools were straight forward and using the case study was helpful in applying the strategy in a real situation." 

Dynamic Communication -- How Behavior Rules

Have you ever spoken to someone and wondered why you didn't "connect"? Have you ever tried to sell an idea and just couldn't get the other person to understand?

Dynamic Communication helps you get past the roadblocks that prevent you from making the sale, convincing a boss or inspiring an employee. It teaches you:

• Behavior styles, based on hundreds of years of research
• How to quickly and accurately discover the core style of anyone you meet
• The "magic words" that help you get your point across
• How to surround yourself with people who complement your strengths
• How to inspire instead of alienate prospects, customers and employees
• Discover the value each individual style brings to your team and how to bring out their best

Win-Win Negotiation -- Bring the Power of Creativity to Work

What is one major objection your clients have and you hate to hear?

• "Your price is too high."
• "We can't afford your price!"
• "What discounts can you give us?"
• "We can get it cheaper from your competitor."

Accountability, Leadership, and Loyalty

With budget pressures, great leaders realize that their workforce must be more productive, accountable and loyal than ever before.  Company officers own the keys to leading a motivated team ...often without realizing it!  This inspiring presentation, using a case-study approach, explores the opportunities, options, and tools necessary to lead and motivate their workforce to achieve their potential.  Attendees will learn the four mistakes leaders make, then discover the five-step process that insures accountability...and what it takes to inspire loyalty.

"The course was GREAT.  Easy to use tools.  In fact, I am meeting with my client today at 9:00am to review our financials and I plan to use some of the techniques discussed on the call."  

Contact us for a complete list of coaching and speaking topics.